Andrew Carter

Solving Your Keurig Brewer Problems

How We Can Help You …

Welcome to our site. Our goal and purpose here is to show you how to fix the problem you are having with your Keurig coffee machine. We know there are a lot of sites out there with information about fixing these problems, so we appreciate you visiting. We believe if we can’t help you get to the bottom of what the problem is and get your brewer running again, no one else can.

As Ashlyn mentions below, we have a number of options to help you along the way in getting your Keurig fixed as quickly as possible and back to brewing coffee as it should.

DatabaseProblems With Your Keurig Brewer

This is our main problem solving page, covering all the common Keurig issues, fixes and top tips to get your coffee machine back to brewing great coffee. The types of issues we can help you with include the PRIME ERROR message, water discharging into the mug, weak tasting coffee, not brewing at all, the dreaded NOT READY message, how to remove the plastic taste and the half or partial mug of coffee.

Q&A iconYour Questions and Answers

We are working our way through hundreds answers we have provided to readers over the last couple of years. The types of problems that people have written in about include coffee grounds in their coffee, water only dispensing without a k-cup in the holder, milk being run through the machine, a full cup being produced when the small cup button is pressed, the top needle being misaligned and the blinking blue reservoir light.

To encourage you to have a go at repairing your brewer read one of our recent posts and how Terri got her B70 back working. For around $35 in spare parts Terri got a machine working that most people would have thrown out.

clip art of a search iconSearch Our Site

Almost every day we are adding new material to this site to help you troubleshoot your issues. So whether it’s how to run vinegar through the machine, how the paper clip is used or where the water travels from the water pump, you’ll find solutions somewhere on our site.

More Sources of Help ….

Our Repair Guides

Video TutorialsThere is a mix of both video and written guides (with plenty of photos) covering a broad range of repairs. We emphasize the need for safety in this work, including the obvious of the machine being unplugged and instructions are followed carefully.

These repair guides take you through some of the more common questions we have received from our readers. These include, how to remove the outer covering, how to replace the transformer, through to the more simple of where do I find my unit’s serial number and how to replace the filter in the water tank.

We also have material that explains the internal system of a B60 unit, which we hope readers will find helpful. And of particular note is a recent addition of how to perform the Keurig hack. Our top tip in this work is to keep a good track of any screws you take out. There is a wide variety used in these units and they can easily go amiss.

How to Clean a Keurig

Cleaning Icone 1Cleaning your brewer is an important activity to keep the machine in good working order, in particular the descaling cycle. We offer you a step-by-step guide in how to carry out a descale service, dealing with the machine’s more complicated and sensitive parts. So taking to the brewer with a can of compressed air is not one approach we recommend.

Entry and Exit Needle Cleaning

Portion Pack Holder 2We often receive questions about how to clean the exit and entry needles for these brewers. So to help our readers with this, our article goes through a simple 8 step process that takes around 10 minutes to complete. Having tried the paper clip (or you can use a pin or needle) cleaning approach we find it does work well, but there are few things to watch for during the process.

Replacement Parts

Replacement Parts IconSome solutions to repairing your Keurig, such as the “burp and slap”, don’t need any replacement parts, however others do. So if you are needing to fix a broken water pump or a power transformer unit, replace the top assembly or the of removable the water reservoir, we provide a list of spare parts that we can recommend and advise on the problems they will solve. For example if the entry needle is making a larger than normal hole in the top of the coffee pod a new entry needle assembly might be just the ticket.

User Manuals (Care and Use)

Users ManualThese instruction booklets use to be listed on Keurig’s own site, however these have largely been taken down. So we have provided you with a complete library of them here. Following the guidelines helps ensure the unit will drain correctly, is plugged in for proper use, the portion pack holder is in the proper place to ensure the correct pod puncture is made and ultimately ready to be brewed for your favorite drink. The material also steps through what to do with clogged needles and other troubleshooting issues.

Quick Start Guides

PDFThe Quick Start Guides provide you with all the steps you need to start your brewer for the first time; from putting the drip tray in place, the correct pressure is set so our unit brews properly, through to ensuring the kcup will correctly dispense the brew in to your coffee mug. Most of these guides have been taken down from Keurig’s website too, so we have a library for most of the their makes. Please do ensure when you are using a water filter the water level is taken to the fill line.

The Workings of a K-Cup

Keurig Pods Image 2A short article that explains how a K-Cup works, where water comes out from the machine’s boiler unit, into the K-Cup and then to producing a hot coffee. The construction of these pods is quite remarkable, from the seal and construction of the lid through to the filtered process and exit spout.

Brewer Registration

Promotions Icon 1We didn’t register our machine when we first purchased it, but we wish we had. So we wanted to encourage our readers to take this easy step, if they haven’t done so already. There are some nice little benefits to registration and this article will take you through each of them. One of these being needing to use your warranty. It’s a matter of a phone call, you don’t even need to unplug the machine and send it back; a new one will be sent out.

Understanding the One Year Warranty

Graphic of a one year warrantyA standard one year warranty is issued with these machines and from what we read it gets plenty of use from customers. If we had a dollar for each time we saved a reader throwing their machine out but instead using their warranty, we would be … you get the picture. We feel the warranty should be extended as at the moment breakdowns in the one to two-year range are a real blow to customers.

News and Views

news iconWe wanted to bring you the latest news about Keurig (the scale and reach of their operation now days is incredible) and other information that we felt you might find interesting. Some of the articles we cover include the best places to buy KCups and Keurig brewers, and the latest in their promotions and discounts. So if you are looking for information beyond how to clean out a hose block or tracking the flow of a leak or the holes it’s coming from, this section is for you.


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